TERMS & CONDITIONS

WHO WE ARE

We are Sweet Marie's, a company registered in the UK, with a registered retail address at East Flint, High Street, Cookham, Berks, SL6 9SF. The terms we, us and our refer to Sweet Marie’s.

TERMS OF SERVICE

These terms apply to all users of our website which is located at www.sweetmaries.co.uk,  It is understood that you agree to all terms of service stated here before accessing the website and understand that they form a contract between us whether you are browsing the site, making a purchase or using us for any service offered via the website. 

We may revise these terms and conditions at any time. Any such revision or change will be effective immediately on its posting on the Website, or on notification to you by email or by post and you agree to check for revisions and changes on each occasion you use the website. Any purchase you make at any time following such posting or notification shall constitute your acceptance of such revisions or changes.

We reserve the right to make changes to this Policy, which take effect when posted on our website.

These Terms of Service was last updated in August 2020.

PURCHASING FROM US

Our Website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. If you are below that age, you must have the permission of your parent or guardian to use the Website, and your parent or guardian must have read and understood these Terms of Service and agree to be bound by them on your behalf. 

We will use certain information to allow us to process your order (including your selected payment method and card details).

You will receive an order confirmation on screen and by email to the email address you have provided to us acknowledging that we have received your order. Our acceptance of your order will take place when you receive an email from us confirming that your order has been accepted.

In the event your item is out of stock, there has been an error in the description, or other unexpected circumstances which we were unable to plan for, we will let you know as soon as possible and will not charge you for the product.  In the unlikely event that we are unable to fulfil an order after payment has already been taken, we will let you know as soon as possible via telephone or email, and provide you with a full refund using the payment method you used to place the order.

You may cancel an order placed for products on our Website in accordance with our Returns Policy.

The images of our products shown on our Website are for illustrative purposes only. Although we make every effort to be as accurate as possible, sizes, weights, capacities, dimensions and measurements are approximate only. We cannot guarantee that the display of the device on which you are accessing our Website will accurately display the colours of our products. Products may be supplied in different packaging from that indicated on our Website.

We may change any products to reflect changes in laws and regulatory requirements, and to implement minor adjustments and improvements. We reserve the right to discontinue any product at any time, and to add new products.

We may change the prices for products at any time by posting new prices on our Website, but changes will not affect those orders we have already received payment for.

YOUR USE OF THE WEBSITE

You may not use the Website (or any material published on it) or any services offered via our Website in the following ways.

  • for any illegal, immoral or unauthorised purpose or to perform or participate in any unlawful acts;
  • in any way which infringes our intellectual property rights or the intellectual property rights of others; or
  • to interfere with or circumvent the security features of this Website or any other website, or the Internet in general.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or any material published on it in any way which is not expressly authorised in these Terms of Service or without our permission.

ACCOUNT REGISTRATION

Although we do not require you to register an account with us in order make a purchase on our Website, if you do so, you will need to provide us with certain information, including your name, email address and postal address, and you will need to choose a password. For more information on how we may use this information, please refer to our Privacy Policy.

When registering for an account or purchasing products as a guest, you agree to provide current, complete and accurate information and to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact if we need to.

If you register for an account, you agree to keep your password and other account details confidential. You must not disclose these details to any third party.

PRICES AND PAYMENT

Prices which appear on our Website are inclusive of VAT unless otherwise stated but exclude delivery charges.

Delivery charges applicable to your order will be calculated and displayed on screen prior to your payment details being taken. 

We accept most major credit cards and Paypal. By paying using your credit or debit card, or Paypal, you confirm that the card or Paypal account is yours and that there are sufficient funds or credit available to cover the charges.

Billing to your credit or debit card or Paypal account will take place prior to or at the time of dispatch.

DELIVERY

Your order will be fulfilled by the delivery date set out in the confirmation email sent to you or, if no date is specified, then within 30 days of the confirmation email.

Products purchased by you will belong to you as soon as we have received full payment for them and will be your responsibility from the time of delivery to you or a person nominated by you to receive them on your behalf.

PERSONAL INFORMATION

Your submission of personal information through the Website is governed by our Privacy Policy.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

OUR LIABILITY TO YOU

Nothing in these Terms of Service will exclude or limit our liability to you in respect of death or personal injury caused by our (or our agents'/employees') negligence, fraud or fraudulent misrepresentation, or any other matters for which liability cannot be limited under applicable law.

We are responsible to you for any loss or damage you suffer that is a foreseeable result of our breaching these Terms of Service or for our failure to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the agreement between us was made, we and you knew it might happen.

Your use of, or inability to use, our Website is at your sole risk. Access to the Website is provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, title, and non-infringement.

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may suspend or withdraw the availability of all or any part of the Website, including the ability to place orders for products. We will try to give you reasonable notice of any such suspension or withdrawal.

We only supply the Website, and the products available via the Website, for domestic and private use. If you use the Website and/or the products available via the Website for any commercial, business or re-sale purposes we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

YOUR RIGHT TO END THE CONTRACT

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. Please refer to our Returns Policy.

OUR RIGHT TO END THE CONTRACT

We reserve the right to end your use of our Website at any time without notice if you violate any of the provisions of these Terms of Service.

We may also end the contract between us relating to any product you have ordered via the Website if you have failed to comply with any term or provision of these Terms of Service, including if:

  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the produce; or
  • you do not, within a reasonable time, allow us to deliver the product to you.

If we end the contract between us in the circumstances described above, you will remain liable for all amounts due up to and including the date of termination.

IF THERE IS A PROBLEM WITH A PRODUCT

If you have any questions or complaints about a product available via the Website, please contact us at:

CONTACT INFORMATION

Questions about the Terms of Service, the Website, or any products available via the Website should be sent to us at 

We reserve the right to end your use of our Website at any time without notice if you violate any of the provisions of these Terms of Service.

We may also end the contract between us relating to any product you have ordered via the Website if you have failed to comply with any term or provision of these Terms of Service, including if:

  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the produce; or
  • you do not, within a reasonable time, allow us to deliver the product to you.

If we end the contract between us in the circumstances described above, you will remain liable for all amounts due up to and including the date of termination.